FAQs

Are their professional standards for the coaching industries?
Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this click here: http://www.coachfederation.org/ICF/

How will I know you are the right coach for me?
During our initial conversation, together we will identify if this is an appropriate fit. So before you say "yes", you will have a sample of what the coaching experience will be like. Until then, click on the Meet Coach Jille, MCC page to learn more about me and my approach in coaching.

How do I get started in the coaching process?
If you are interested in beginning the coaching process, please use the link to the right to schedule your initial discovery session to further explore the details of the coaching relationship.

What can you expect from me as your coach?
1. Be a partner in bringing out the best, the deepest, and the truest in you
2. Provide safety, encouragement and support; an environment in which you can relax and explore
3. Respect the confidentiality of the agreements we make
4. Expand your view of what is possible and promote discovery of new insights
5. Give you input, straight feedback and operate as a sounding board
6. Listen carefully to what you say and ask questions that increase awareness
7. Be an on-going resource for you in accomplishing your intentions

Security & confidentiality

  • Is this client center and my data secured and safe?
    • Yes!  In fact, there are 3 levels of security: provided to keep your data safe and confidential  1) username and password protected 2) Verisign Security Certificate protects your data on this site 3) https:// secured pages
  • Is my information confidential?
    • Yes.  This site is protected by  a username/password system.  You are the only one that has access to your information.

Additional Support

  • Can I contact you in-between our scheduled coaching sessions?
    • Yes!  In the event that you would like support on something that comes up in between our meetings, you can email me and we can have “just in time” coaching via email and I am happy to speak with you for 5 to 10 minutes whenever possible.

Accessing the Private Client Area

  • How do I access your private client area and how do I log in?
    • Click on the Login Link (above, at the top center of this website page).  Then enter the username and password that has been assigned to you.  Don’t have login information yet?  Contact me so we can get an account created for you.
  • I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?
    • Yes.  You will need to log in initially using the password I assigned to you.  Once you log in you can change your password at any time under your Client Profile Page.
  • What if I forget or lose my password and login information?
    • If you simply forgot your password, you can still go to the Login Link.  Enter your username and click on the “I Forgot My Password Button”.  You will receive an email shortly with your password included.
    • If you misplaced both your username and your password, contact me via email and I will forward you your information.
  • I’m trying to log in, but it will not accept my username or password, what do I do?
    • Remember that the login information is case sensitive, so enter it exactly like it was given to you,  If you are unsure what that is, you can contact me via email and I’ll forward that to you.

Scheduling/Re-Scheduling Appointments

  • What if I need to reschedule my appointment?
    • It’s easy.  with at least a 24 hour notice, you can reschedule any appointment by using the on-line calendaring system , just follow the following steps:
      1. Click on the Calendar Link at the top, center of this webpage
      2. Locate blocks of “Available” time (these are represented by light blue blocks)
      3. Locate your current appointment and click on the title of the appointment (this will open an editing screen)
      4. Click on the “Edit” button and change the details of the appointment to correspond with an “Available” block of time.
      5. The calendar will update itself, you’ll see your new appointment reflected and I will receive an email notification letting me know of the change. 

Paying for the coaching services

  • How do I make my payments for my coaching services?
    • Payment for coaching is in advance of services. The preferred method of payment is by credit card. I accept Visa and MasterCard. Your credit card will be billed on the 1st of the month. By providing your credit card information you understand that it will be kept on file and you are giving me permission to charge your card every month for the duration of your chosen coaching package.

 

 

Get Jille’s Powerful Free Six Day E-Course

The 3 Keys to Success as a Coach
Sign Up Here… To receive my occasional newsletter just for coaches called The Guide Post.

 

captcha

Master Certified Coach

CoachU Faculty

ADDCA

CCU Facilitator